Privacy policy
Last updated: November 12, 2025
Your privacy matters to us. When you shop with Frozen Tide, you’re trusting us with your information and we take that seriously. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, make a purchase, or interact with our services. If there’s ever a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy takes priority regarding your personal information.
By using our website or services, you acknowledge that you’ve read and understand how we handle your information.
Personal Information We Collect
We collect information that identifies you or can be reasonably linked to you, depending on how you interact with our services and where you live. This may include:
Contact details: name, billing/shipping address, phone number, email
Financial information: credit/debit card or other payment info
Account info: username, password, preferences, settings
Transaction info: items you view, add to cart, purchase, return, or cancel
Communications with us: messages or inquiries you send
Device info: browser, IP address, network info
Usage info: how you navigate and interact with our site
Where We Get Your Information
We may collect personal information:
- Directly from you when you create an account, make a purchase, or communicate with us
- Automatically through cookies, analytics, and other technologies
- From our service providers helping with payment processing, shipping, data management, or marketing
- From partners or third parties in connection with your use of our services
How We Use Your Information
We use your personal information to:
- Provide, tailor, and improve our services: process orders, manage your account, facilitate returns or exchanges, and personalize your shopping experience
- Marketing & advertising: send promotional emails, texts, or mail, and show personalized online ads if you’ve opted in
- Security & fraud prevention: protect against fraudulent or unsafe activity, authenticate your account, and ensure safe transactions
- Communicate with you: respond to inquiries and provide customer support
- Legal compliance: comply with laws, legal requests, or enforcement of our policies
We never sell your personal information.
How We Share Your Information
We may share your information with:
- Shopify and other service providers (payment processing, shipping, IT, analytics, etc.)
- Marketing partners for advertising, in accordance with privacy laws
- Affiliates or within our corporate group
- Legal authorities when required by law or to enforce our rights
- In business transactions such as mergers, acquisitions, or bankruptcy
- Relationship with Shopify
Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve the services. This may involve transfers outside your country. For more information on Shopify’s data practices, visit Shopify Privacy Policy.
Third-Party Links
Our site may include links to other websites. We are not responsible for their privacy practices or content. Always review their policies before sharing personal information.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect information from anyone under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, contact us to have it deleted.
Security & Retention
We use secure, encrypted payment processing and follow best practices to protect your information. However, no system is perfect. We retain your information only as long as needed to provide our services, comply with the law, resolve disputes, or enforce policies.
Your Rights & Choices
Depending on where you live, you may have the right to:
- Access personal information we hold about you
- Delete your information
- Correct inaccurate info
- Port your data to another provider
- Opt out of targeted advertising or “sale” of your info
- Manage communication preferences (unsubscribe anytime from marketing emails)
You can exercise these rights via our website or by contacting us at info@frozen-tide.com: We may need to verify your identity.
International Transfers
Your information may be transferred, stored, or processed outside your country. When applicable, we rely on recognized legal transfer mechanisms.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operations. Updated policies will be posted on our website with a new “Last updated” date.
Contact Us
If you have questions or want to exercise your privacy rights, email us at info@frozen-tide.com.