Refund policy

We stand behind every scoop of Frozen Tide because your satisfaction means everything to us.

Returns

Because our drinks are consumable, we can only take back unopened and unused products within 30 days of purchase. To qualify, your item just needs to be in its original packaging and the same condition you received it in. Customers provide return shipping unless told otherwise.

No restocking fee is applied.
No final sale items, every eligible purchase can be returned.

Damaged or Defective Items

If your order shows up damaged or defective, don’t sweat it! Email us right away at info@frozen-tide.com.

We’ll send out a free replacement or refund - no return needed in most cases.

Satisfaction Guarantee

We want you to love every sip. As a new brand, we are currently unable to accept returns once a product has been opened, but your feedback is incredibly important to us. If you are not completely satisfied, reach out to info@frozen-tide.com and let us know what did not work for you. Every comment helps us improve our products and create the best experience possible for our customers. Your voice matters and we are committed to making your Frozen Tide experience a great one.

How to Start a Return

Send us an email at info@frozen-tide.com with your order number and reason for return. Our support crew will get back to you with next steps and the return address.